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Inventi Impact: Business Research & Reviews

Articles

  • Inventi:mbr/25771/18
    The Clientâ??s Perspective of Vendor IT Governance Practices and Service Quality in Malaysian\nOutsourcing Context
    01-Jan-1970 Research 2018 : July - September
    Mohd Kamil Lob Ahmad Kasri, Norshidah Mohamed

    The research examines the client�s perspective of outsourcing vendor information technology\n(IT) governance practices and service quality. Using a cross-sectional survey approach, the\nresearchers distributed a total of 100 questionnaires to employees at six client organizations in\nMalaysia that outsource selected IT functions to a local IT vendor. The research uses SPSS\nStatistics 17.0 and Smart PLS Version 3 for data analysis. The evidence suggests that from\nclient�s perspective, vendor IT governance practices impact on service quality in IT outsourcing\nenvironment.

    How to Cite this Article
    CC Compliant Citation: Mohd Kamil Lob Ahmad Kasri and Norshidah Mohamed (2018),\" The Client's Perspective of Vendor IT Governance Practices and Service Quality in Malaysian Outsourcing Context\", Journal of Southeast Asian Research, Vol. 2018(2018), Article ID 919986, DOI: 10.5171/2018.919986, https://creativecommons.org/licenses/by/4.0/.\n
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